Privacy Policy

Betya, operated by Gemmy LTD, collects and processes personal data in connection with casino and sportsbook activity. This page explains what information is gathered, how it is used, with whom it may be shared, and what rights apply to players in Canada and other supported regions. Reading this document before registering helps players understand what data Betya holds and why.

What Information Betya Collects

Betya collects personal data at registration and through ongoing account activity. The initial sign-up form requests an email address, a username, and a password. Players also select a display currency - Canadian players are advised to select CAD - and may optionally enter a referral code.

Additional data is collected as the account becomes more active. This typically includes:

• Full legal name, date of birth, and residential address, collected during identity verification
• Government-issued photo identification documents and proof of address submitted for KYC
• Payment method details, including cards, Interac transfers, e-wallet identifiers, and cryptocurrency wallet addresses
• Source-of-funds information requested for larger or unusual transaction patterns
• Browsing data, session logs, device identifiers, and IP addresses collected automatically during site visits
• Communications sent to customer support via live chat or email at support@betya.com
• Betting and gaming history, wager amounts, game selections, and transaction records

Betya does not complete identity verification at the point of registration. KYC documents are typically requested before a first withdrawal is processed or when compliance checks are triggered by account activity.

How Collected Data Is Used

Data collected through the online casino Betya is used for several operational and legal purposes. The core purposes include account management, payment processing, bonus administration, fraud prevention, and regulatory compliance under the Curaçao licence framework.

Betya uses personal data to verify that players meet the minimum age requirement of 18 years. Canadian players must also satisfy the legal gambling age in their province or territory. In Ontario, the regulated minimum age for online gambling is 19, while other provinces apply their own rules. Betya operates as an offshore platform and is not listed in the current iGaming Ontario directory, so provincial regulatory bodies such as AGCO do not govern data handling for Betya accounts.

Transaction data, game logs, and betting history are retained to resolve disputes, respond to support requests, and comply with anti-money laundering obligations. Automated monitoring may flag unusual deposit or withdrawal patterns and trigger additional account review.

Marketing communications, where permitted, may use email address and activity data to deliver promotions relevant to a player’s activity history. Players can manage communication preferences through account settings.

Data Sharing and Third Parties

Betya shares personal data with third parties only where necessary for operations or required by law. The principal categories of third-party recipients include:

• Software providers supplying games to the 5,400-plus title catalogue, including studios such as Pragmatic Play, Evolution, BGaming, Relax Gaming, and Playtech Live
• Payment processors handling Interac, Visa, Mastercard, Neosurf, EzeeWallet, cryptocurrency networks, and other cashier rails listed in the platform
• KYC and identity verification service providers conducting document checks
• Fraud prevention and AML screening services
• Customer support tools used to manage live chat and email communications
• Regulatory or law enforcement authorities where legally required

Betya does not sell personal data to unrelated third parties for advertising purposes. Payment ownership checks confirm that deposits and withdrawals use instruments held in the account holder’s name, and third-party payment arrangements are not accepted.

Cookies and Technical Data

Betya uses cookies and similar tracking technologies to maintain session continuity, analyze site performance, and improve the platform experience. Technical data collected automatically includes IP address, browser type, operating system, device type, and pages visited.

The HTML5 mobile platform does not require a native app download. Players accessing the full casino and sportsbook through a smartphone or tablet browser generate the same session and device data as desktop users. Cookie preferences can typically be managed through browser settings, though disabling certain cookies may affect platform functionality.

Data Retention

Personal and transactional data is retained for as long as required to fulfill operational purposes and meet legal obligations. Financial records and KYC documents are generally held for a minimum period defined by anti-money laundering regulations applicable to the Curaçao licence jurisdiction. Dormant accounts may be subject to additional verification or access restrictions where security, fraud, or responsible-gambling concerns arise.

After account closure, certain data categories may continue to be retained for the period required by applicable law.

Player Rights and Data Requests

Players may have the right to request access to personal data held by Betya, ask for corrections to inaccurate information, or request deletion of data where legally permissible. These rights are subject to Betya’s legal obligations under the Curaçao regulatory framework and any applicable data protection rules.

To exercise data-related rights, players should contact customer support through live chat, available 24 hours a day, seven days a week, or by email. Requests are reviewed and responded to as quickly as possible. Betya may need to verify the account holder’s identity before processing any data access or deletion request.

Responsible Gambling and Data

Responsible gambling controls available in the account area - including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion - are linked to account data and player history. These tools are processed using the same data infrastructure that governs account management. Betya responsible gambling provides further detail on the available controls and how to apply them.

Players who apply a self-exclusion through Betya should note that this applies only to the Betya account. Because Betya is not a regulated Ontario operator, a BetGuard exclusion used on iGaming Ontario sites does not automatically extend to Betya access. A separate self-exclusion request must be submitted directly to Betya.

Changes to This Privacy Policy

Betya may update this privacy policy from time to time to reflect changes in platform features, regulatory requirements, or data processing practices. Material changes will be communicated through the platform or by email where appropriate. Continued use of the account after an update constitutes acceptance of the revised terms. Players with questions about how personal data is handled are encouraged to contact the support team for clarification before continuing to use the service.